Need Help Logging in?

What is my username?
When your account was created for you, the email address where you received your notifications from us was assigned as your username. This email address cannot be changed at this time using the portal.

My password is not working. What do I do?
If you're having trouble logging in using your password or have forgotten it, you will need to reset it. Click on the Forgot your Password link and follow the instructions to reset.

I did not receive the email with the Passcode. What do I do?
If you do not receive the email containing the passcode within 5 minutes of submitting your request, please check your spam or junk folders. You may also need to adjust your email settings to ensure passcode emails are not blocked or filtered

I don't have an account. How can I create one?
To create an account, you will receive an email with a link to create an account. If you haven't received an email, please contact one of our representatives.

How do I setup MFA other than email?
By default, our system will send passcodes to your email address. Click the button to setup a different style of MFA.

How do I contact a representative?
Call 484-329-7000 if you need further assistance.

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Forgot Password

1. Install

A new tab will open for SecureAuth "Product Downloads" when you click the link below. Scroll to the section for "SecureAuth Passcode". Then use the Download Now link for the Windows or MacOS version and install it. Once installed, Click Next to proceed with connecting Passcode.

Click this link:
SecureAuth Products Downloads

2. Add Account

Open the Passcode application. When prompted to enter the web address provided by your administrator please use the URL below:

https://esa.qtcm.com/

On the following screen enter your IMX Portal credentials.

You will then be prompted to choose a delivery method for your Passcode. Click Submit.

Check your email for a six digit code that should be entered into Passcode.

3. Create PIN

You will be asked to create a four digit PIN. This will be used each time you open Passcode to obtain the multi-factor authenticator code.

Enter the PIN number twice to set it.

Once the PIN is entered you will then see the six digit authentication code that is required to log into the IMX Portal.

When you have finished these steps, it is safe to close this window.

Need Help Logging in?

Multi-Factor Authentication Setup.